Guernsey's Philatelic Bureau awarded Customer Service Accolade
Guernsey Post is delighted to announce that its philatelic bureau has been awarded the prestigious UK Customer Service Excellence accolade, having passed the stringent criteria with flying colours.
The award’s assessor, Mick Lynch, praised the bureau’s level of customer and product knowledge and commented: - “There can be no doubting the strong commitment to first class customer service shown by the staff at Guernsey Post Philatelic Bureau. People spoken to during the visit were obviously committed to going the extra mile in order to meet their customers’ various needs. It was a pleasure meeting so many committed people.”
Established by the Cabinet Office, the award looks in detail at those areas considered to be a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. Emphasis is also given to developing customer insight, understanding of the customer experience and robust measurement of service satisfaction.
Led by customer services manager Dean Le Clerc, the philatelic team provided extensive evidence to the assessor that demonstrated an in-depth understanding of its business, its customers and products.
Boley Smillie, chief executive at Guernsey Post, said: - “This award recognises the hard work and dedication of our superb philatelic team and is a real endorsement of our commitment to the delivery of excellent customer service and to continually improving and assessing that service. It’s all the more gratifying that this is the first award given to a philatelic bureau; everyone here is very proud of the team’s achievement.”
Bridget Yabsley, head of philatelic, added: - “The team has worked extremely hard to ensure our customers have the best possible service. This award underpins that work and is a very welcome accolade.”
The award is valid for three years, with surveillance visits taking place each year.