Q. Can I purchase items on line?

A. Yes you can, but you will need to register with us (provide a name and address etc) before you can buy anything. When you check out with your shopping basket, the site will prompt you to register with us.

 

Q. Why do I have to log in?

A. You do not have to log in to browse the web site but you do need to log in to make a purchase. This is to ensure that we have your contact details for your order and to keep your ordering and payment details secure.

 

Q. Do I have to log out?

A. You are not required to log out to leave the site but we recommend that you do to protect the security of your details, especially if you share your computer or use an Internet cafe.

 

Q. I am having problems registering my username/password.

A. If you have registered once already you will need to log in as an existing customer only. You do not need to re-register.
If you have forgotten your password simply click on the 'Forgotten your password?' button to be sent a reminder of your password via email.
If you are registering for the first time, please ensure you type your password in exactly the same way each time to confirm it.
If your problem persists please contact us.

 

Q. What credit and debit cards do you accept?

A. VISA, Mastercard, Switch/Maestro, Delta and Solo.

 

Q. Can I set up a standing order online?

A. No but you can contact the Philatelic Bureau on 01481 726241 or email us to arrange this. You can also download our standing order form here, print it out, complete it and post it to us.

You do not have to open a standing order account but they can be useful for customers who require regular repeat orders of all new issues of stamps etc.

 

Q. How soon after I place my order will it arrive?

A. Please allow 7 working days for your items to arrive. You should allow up to 14 days after issue date for new issue items. If your item has not arrived after this time please contact the Philatelic Bureau on 01481 726241 or email us.

 

Q. How will you send my items out to me?

A. All our items are professionally packaged. Postage is set at £1.40 for stamps and is a flat rate for anywhere in the world. Albums are £3.00 to the UK and £7.00 for international. You can also register your order for peace of mind for £5.00

 

Q. My items have arrived and are damaged. Can I return them?

A. Yes, but please inform us via email before sending them back to us.